SAT Software for Technical Service. Improve the management of your daily workload.

Our Technical Assistance Service (SAT) software is a fundamental technological mechanism for the development of activities in professional technical service companies, as it enables the management and organisation of daily workloads.

It is designed to help you maintain better management of your technicians while also improving the quality of customer service. Additionally, it increases the productivity and profitability of your company by optimising the time and resources associated with case management.

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Features of the SAT Software for Technical Service from Sistema SICI:

Human Resources Management:

Check the availability of your technicians.
Geolocation and optimisation of travel.
With our SAT software for technical service, send automated service orders thanks to our AI.
Mobile Web App that technicians can access at any time.

Centralisation of information:

Store all documents generated for each case.
Upload relevant images and videos.
Centralise service and maintenance contracts within the SAT software for technical service.

Total control over the cases:

Check the status of each case in real-time.
Generate customised reports on the productivity and profitability of each technical service.
Detailed report on costs and accounting for the company.
Send alerts and notifications regarding each case through the SAT software for technical service.

Optimal customer service:

Reception of calls and management of appointments automatically through our virtual assistant.
Call monitoring and remote technical assistance.
Automated quality control calls thanks to our AI.

Multi-company connectivity:

Our SAT software for technical service integrates with various insurance companies.
Connectivity with expert panels.
Web App for communications with policyholders (if necessary).

What advantages does using this SAT software for technical service offer?

SAT Vertical Integration

The SAT software for technical service is designed for trades that need to have information simply and integratively to carry out tasks related to maintenance, repair, and technical service. This includes the management of service contracts, support, and maintenance, featuring automated invoicing for recurring contracts, as well as the processing and monitoring of calls, interventions, and incidents, in addition to the option for remote support service.

Control of human and material resources

You will be able to automate processes so that they do not fall on your employees. With our SAT software for technical service, you can also keep control of customer documentation,

You will be able to verify the availability of your agents. In this way, and thanks to the SAT software for technical service, you will be able to optimise your company’s resources, achieve the proposed objectives, and drive its growth.

Get the most out of your business

Thanks to the SAT software for technical service from Sistema SICI, your business’s productivity capacity will be increased. It allows you to reduce response times and provide quicker answers, enhancing competitiveness. You will be able to handle a larger workload without negatively affecting service quality, as you will be able to understand the lifecycle of repair orders. With our SAT software for technical service, you will be able to detect trends through the analysis of the data produced by your own company.

Agility in response

Provide faster responses to users with this SAT software for technical service. Improve communication and coordination between departments and technicians, as everyone works synchronously with the same information, allowing for better tracking of the progress of each intervention.

Communication with technicians

This SAT software for technical service includes a fully integrated and centralised mobile application so that technicians can access the programme while working. It can log working hours, provide geolocation of agents and their availability, communicate with the central office, send alerts, notify the status of incidents, and submit reports in real-time. Additionally, you will be able to manage other matters quickly and easily, such as the administration and treasury of the company.

The best service for the customer

With this SAT software for technical service, streamline the flow of accurate information regarding the status of each repair to consumers and manufacturers, distinguishing between different repair orders for the same equipment if necessary. In this way, you minimise waiting times to provide solutions to users, integrating customer service and communications, or facilitating digital signatures, among other features. A satisfied customer is a loyal customer.

SAT Software for Technical Service. Improve the management of your daily workload.

Do you need more information?

Features of the SAT Software for Technical Service from Sistema SICI:

Human Resources Management:

Centralisation of information:

Total control over the cases:

Optimal customer service:

Multi-company connectivity:

What advantages does using this SAT software for technical service offer?

SAT Vertical Integration

Control of human and material resources

Get the most out of your business

Agility in response

Communication with technicians

The best service for the customer

Some of the integrations with insurance companies.